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Maisarah Abdul Patas
Customer Service Representative
We appreciate your trust greatly our clients choose us & our products because they know we are the best.
Worked with more than 100 people
100+ Clients
Trusted by World Leading Brands
About Me.
Hi, my name is Maisarah and I began currently pursuing Master Degree, Master of Science in Information Systems Management. I am Bachelor’s Degree holder in Information System Management with experience in IT support and customer service. Completed a six-month internship at PosDigicert Sdn. Bhd. in IT Infrastructure & Managed Services and Customer Care. Currently a Customer Service Representative at Concentrix Cyberjaya, handling live chat, calls, and emails for Singaporean customers and drivers. Skilled in problem-solving, time management, and professional communication in English..
Name
Maisarah binti Abdul Patas
Nationality
Malaysian
Phone
+60 11-1117 1150
maisyirah535@gmail.com
Experience
2+ years
Maisarah Abdul Patas
Language
English, Malay, Arabic
Education.
Master of Science in Information Systems Management
Universiti Teknologi MARA / Oct 2025
Currently pursuing Master of Science in Information Systems Management
Bachelor of Information Science in Information System Management
Universiti Teknologi MARA / 2022 - 2025
UiTM Puncak Perdana
Activities and societies: Exco Public Relation in Information Management Students Association (IMSA)
Diploma in Information Management
Universiti Teknologi MARA / 2019 - 2022
UiTM Rembau
Activities and societies:
• Member of PTAR Buddies Club in UITM Rembau
• Member of Debate Team in UITM Rembau
• Actively join marching.
• Member of peer organization.
Experience.
Customer Service Representative
Concentrix (Cyberjaya) / June 2025 - Current
• Delivered live chat, calls, and email support for 100% Singaporean customers and drivers, maintaining a professional and empathetic approach.
• Resolved 50–80 daily inquiries while ensuring 95%+ resolution rate within SLA.
• Created and tracked support tickets, ensuring 100% accurate documentation for follow-ups and escalations.
• Frequently recognized with positive CSAT feedback from both drivers and customers, reflecting strong problem-solving and communication skills.
IT Infrastructure & Managed Services (Intern)
Pos Digitcert (Cyberjaya) / Aug 2024 - Oct 2024
• Deployed and configured 150+ IT assets (laptops, PCs, Surfaces, MacBooks) from new vendors for both internal and external users within 2 months.
• Coordinated and completed the disposal of 200 IT assets from two former vendors within 1 month, ensuring proper compliance and documentation.
• Maintained accurate documentation for every deployment and return process, including updating Excel records for receiving new assets and retrieving former laptops.
• Collaborated with vendors to troubleshoot and resolve technical issues, supporting smooth IT infrastructure operations.
• Assisted in asset lifecycle management, improving tracking efficiency.
Customer Care Service Support Level 1 (Intern)
Pos Digitcert (Cyberjaya) / Nov 2024 - Jan 2024
• Provided first-level support via calls, emails, and ticketing system, assisting 20–40 customers daily.
• Escalated complex cases to higher-level teams with detailed documentation for faster resolution.
• Maintained a professional and empathetic approach, contributing to positive customer feedback.
Coding Skills.
Design Skills.
94%
HTML, CSS
98%
PHOTOSHOP
88%
ADOBE XD
85%
SKETCH
89%
INVISION
Awards.
2025
Awwwards Interior
Winner
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2024
The Webby Awards
Nominee
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2023
EWA Design
Winner
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2022
BEST Star
Winner
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Services.
BUILDING DIGITAL PRODUCT WITH BETTER EXPERIENCE
Our vision is to be a trailblazing force in the world of web design and development, recognized for our unwavering commitment to excellence, integrity, and customer satisfaction.
UI/UX DESIGN
Just because we cant get out and about like we normally would, doesn’t mean we have to taking pictures. There’s still plenty you can do, provided you are prepared to use some imagination. Here are a few ideas to keep you shooting until normal life resumes.
Most photographers love to shoot the unusual, and you don’t get much more unusual than These Unprecedented Times. Right now everything counts as out of the ordinary. There are a number of remarkable things about these lockdown days that are worth photographing now we can remember them when it is all over.
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What Is Ui/Ux?
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treets empty that are usually busy are remarkable and can evoke the sense of historical pictures from before the invention of the motorcar. Other things that are different at the moment will be queues to get into stores and the lines marked out on the floor to show how far apart we should be.
Portfolio.
Corporate Branding
CONTENT
Food App Development
youtube video
Crypto App UI Design
vimeo video
Pocket FM Radio
sound cloud
Corporate Branding
CONTENT
Created By:
Cuberto
Date:
20/12/2024
Client:
Rayan Patrick
Categories:
Content
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Gallery
Pricing.
Basic Plan
25$/mon
Web Development
Mobile Development
Advertising
Graphic Design
Project Management
10% taxes will include after make price
Standard Plan
75$/mon
Web Development
Mobile Development
Advertising
Graphic Design
Project Management
10% taxes will include after make price
Gold Plan
125$/mon
Web Development
Mobile Development
Advertising
Graphic Design
Project Management
10% taxes will include after make price
Testimonials.
Their words are a testament to our commitment to excellence and our ability to bring their visions to life. Read on to see how we've made a lasting impact on their brands and projects.
Thanks to Avix's game-changing website design and development, our online presence has reached new heights. Our website has never looked better. Avix presence with their outstanding. development team took our and turned.
Olivia Segio
Oria Studio
Auxa has been a game-changer for our online presence. Their website design and development team took our vision and turned it into a stunning reality. The results speak for themselves - our website has never looked better.
Marilina Harless
Kello Auxa
Thanks to Avix's game-changing website design and development, our online presence has reached new heights. Our website has never looked better. Avix presence with their outstanding. development team took our and turned.
Olivia Segio
Oria Studio
Auxa has been a game-changer for our online presence. Their website design and development team took our vision and turned it into a stunning reality. The results speak for themselves - our website has never looked better.
Marilina Harless
Kello Auxa
Blogs.
20APR
20 April 2025 | web development
Become a Frontend Developer in 5 Simple Steps
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15APR
15 April 2025 | GRAPHIC DESIGN
11 Best Logo Design Online & Offline Courses
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10APR
10 April 2025 | SEO
10 Content Proofreading Tips to Catch More
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Become a Frontend Developer in 5 Simple Steps
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Lorem ipsum dolor, sit amet consectetur adipisicing elit. Fuga consequatur delectus porro sapiente molestias, magni quasi sed, enim corporis omnis doloremque soluta inventore dolorum consetur quo obcaecati rerum sit non. Lorem ipsum dolor, sit amet consectetur adipisicing elit. Fuga consequatur delectus porro sapiente molestias, magni quasi sed, sit amet consectetur adipisicing elit. Fuga consequatur delectus porro sapiente molestias, magni quasi sed, enim corporis omnis doloremque soluta inventore dolorum consequuntur.
Lorem ipsum dolor, sit amet consectetur adipisicing elit. Fuga consequatur delectus porro sapiente molestias, magni quasi sed, enim corporis omnis doloremque soluta inventore dolorum consequuntur quo obcaecati rerum sit non.
Get In Touch.
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